Terms of Use & Privacy Policy

1. Using this website

This website is operated by Baxter IT. By accessing or using this website, you agree to use it lawfully, responsibly and in a way that does not interfere with the website, its security, or another person's use of it.

You must not attempt to misuse the website, submit malicious code, interfere with forms or security tools, scrape content at unreasonable volume, or use the website for unlawful, misleading or harmful purposes.

2. Website information

The information on this website is general information about Baxter IT, our services and business technology topics. It is not legal, financial, compliance, security or professional advice tailored to your circumstances.

Technology recommendations depend on the environment, risk profile, budget, users, suppliers and systems involved. You should seek specific advice before relying on general website information for an important business decision.

3. Services, quotes and enquiries

Submitting an enquiry, booking a consultation or contacting Baxter IT does not automatically create a client relationship or service agreement. Any work, pricing, scope, responsibilities, access requirements and deliverables should be confirmed in writing before work begins.

Where a separate proposal, quote, service agreement, managed service agreement, statement of work or confidentiality agreement applies, that document may contain additional terms and will take priority to the extent of any inconsistency.

4. Intellectual property

Unless otherwise stated, the content on this website, including text, layout, design elements, graphics and branding, is owned by or licensed to Baxter IT.

You may view and share links to this website for normal business or personal use. You must not copy, reproduce, adapt, republish or commercially exploit website content without permission, except as allowed by law.

5. Third-party links and services

This website may link to third-party websites, platforms or services. These may include suppliers, client websites, booking tools, analytics tools, security tools, payment providers, cloud platforms or social platforms.

Baxter IT is not responsible for the content, availability, security or privacy practices of third-party websites or services. You should review the terms and privacy policies that apply to those services.

6. Privacy scope

Baxter IT respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose.

This policy explains our general approach when you visit the website, contact us, engage our services, work with us, apply for a role, or otherwise interact with Baxter IT.

We provide IT support, Microsoft 365 services, website support, cloud systems, device management, automation, security support and related business technology services. Because of that work, we may handle personal information about clients, prospective clients, suppliers, staff, contractors, website visitors and other business contacts.

We aim to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles where they apply, the Spam Act 2003 (Cth), and any other applicable Australian or Victorian laws and regulations.

7. Information we collect

The type of personal information we collect depends on how you interact with us. It may include:

• contact and enquiry details, such as your name, email address, phone number, business name, role, message, preferred contact method and services of interest
• client and business details, such as billing information, project notes, IT environment information, device and software details, Microsoft 365 tenant information, domain, DNS, website, cloud service and support records
• technical and support information, such as device names, usernames, business email addresses, logs, diagnostic information, screenshots, network details, security alerts, audit records and troubleshooting notes
• website and analytics information, such as IP address, browser type, device type, operating system, pages visited, referring source, approximate location, cookie data and spam-prevention information
• staff, contractor, supplier or applicant information, such as contact details, work history, qualifications, tax or payment details, onboarding records, agreements, availability, access records and security records

In some cases, we may incidentally view personal information stored in a client's systems while providing support. We only access client systems and information as needed to provide services, troubleshoot issues, complete agreed work, maintain security, or meet legal or contractual obligations.

We do not usually seek to collect sensitive information unless it is reasonably necessary for a specific purpose, required by law, or provided with consent.

8. How information is used

We collect, use and disclose personal information for purposes connected with operating Baxter IT and delivering our services. These purposes may include:

• responding to enquiries and providing quotes, proposals and service information
• delivering IT support, consulting, projects and client relationship management
• setting up and supporting Microsoft 365, websites, devices, cloud services, security tools and related systems
• troubleshooting, documentation, access management, permissions, backups, migrations and security work
• processing invoices and payments
• communicating with clients, staff, contractors, suppliers and authorised representatives
• improving our website and services
• managing spam, security risks, abuse prevention and fraud prevention
• complying with legal, tax, employment and regulatory obligations
• maintaining business records and handling complaints, disputes or legal matters
• sending marketing communications where permitted by law

Our website may use Contact Form 7, email delivery tools, spam protection, website security tools and related WordPress plugins or services to process and manage enquiries. Form submissions may be delivered to us by email and may also be stored securely in the website database or related systems where enabled.

Our website may use cookies, analytics tools and similar technologies, including Google Analytics, Google Tag Manager, Cloudflare, WordPress plugins, security tools or similar services. These tools help the website operate, improve performance, understand visitor behaviour and protect forms from bots, spam and abuse.

You can usually control cookies through your browser settings. If you block or delete cookies, some parts of the website may not work as expected.

We do not sell personal information to marketing companies.

9. Sharing and overseas access

We may disclose personal information where reasonably necessary for our business operations, services or legal obligations. This may include disclosure to:

• employees, contractors and authorised support staff
• trusted staff or contractors located in Australia or overseas, including the Philippines
• hosting providers, website providers, Microsoft, Google, Cloudflare and other cloud services
• email, communication, collaboration, accounting, invoicing and payment providers
• security, backup, monitoring, remote support and device management platforms
• professional advisers such as accountants, lawyers or insurers
• regulators, government authorities or law enforcement where required
• third parties authorised by you or your organisation
• service providers involved in delivering work for your business

Baxter IT is based in Australia, but we may use staff, contractors, suppliers or service providers located outside Australia. Overseas service providers may be located in countries including, but not limited to, the Philippines, the United States, Singapore, New Zealand, the United Kingdom, countries within the European Union, or other locations used by our technology providers.

Where personal information is disclosed or made accessible overseas, we take reasonable steps to ensure it is handled securely and in a way that is consistent with this policy and applicable privacy obligations.

As an IT service provider, Baxter IT may be granted access to client systems, accounts, platforms and business data, including systems such as Microsoft 365, Google Workspace, WordPress, hosting platforms, DNS providers, CRM systems, accounting platforms, remote support tools, device management systems, backup systems and security portals. We access client systems only for authorised service purposes.

10. Security, breaches and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Depending on the circumstances, these steps may include password management, multi-factor authentication, access controls, least-privilege permissions, secure Microsoft 365 and cloud configuration, device security controls, backups, logging, monitoring, secure communication methods and access removal when no longer required.

No system can be guaranteed to be completely secure. However, we take privacy and security seriously and aim to use reasonable technical, administrative and organisational safeguards.

If we become aware of a suspected or actual data breach, we will take steps to assess the incident, contain the issue, reduce potential harm and determine whether notification is required. Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner or other relevant authorities.

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to provide services, maintain records, comply with legal obligations, resolve disputes and support business operations. When information is no longer needed, we will take reasonable steps to delete, de-identify or securely archive it.

11. Access, correction and complaints

You may contact us to request access to personal information we hold about you, or to ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding.

In some cases, we may not be able to provide access to certain information, for example where access would affect another person's privacy, reveal commercially sensitive information, compromise security, breach confidentiality, or where we are legally permitted or required to refuse access.

Where practical, you may deal with us anonymously or using a pseudonym. However, in many cases we need accurate personal and business information to respond to enquiries, provide support, verify authority, manage security, deliver services, prepare invoices or comply with legal obligations.

Our services are generally intended for businesses, organisations and adults. We do not knowingly collect personal information from children through our website unless it is provided by a parent, guardian, school, sporting organisation, community organisation or other authorised person in connection with our services.

If you have a privacy question, concern or complaint, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator, depending on the nature of the complaint.

12. Contact us

For questions about these terms, privacy questions, access or correction requests, complaints, or questions about how your personal information is handled, please contact Baxter IT.

Email [email protected] or visit https://baxterit.au/.

We may update this page from time to time to reflect changes to our services, website, systems, legal obligations or business operations. The updated version will be published on our website with a revised last-updated date.